新馬專區
汪喵熱賣商品
貓經典98%
犬經典958%
幼母貓營養罐
汪喵益生菌
汪喵排毛粉
汪喵離胺酸
Softshell Turtle Egg Powder for Dogs & Cats
Taurine Powder for Dogs & Cats
汪喵太空零嘴
十萬隻毛孩見證
購物流程

新馬專區
貓經典98%
犬經典 95%
幼母貓營養罐
汪喵益生菌
汪喵排毛粉
汪喵離胺酸
Softshell Turtle Egg Powder for Dogs & Cats
Taurine Powder for Dogs & Cats
汪喵零嘴
上萬隻毛孩見證
購物流程

SG & MY|FAQ

【Payments】

How do I place an order?

Choose 【SG & MY】 from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.

※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!

What payment methods are available?

【Credit card】
We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.

※※ Notes for online transactions ※※

DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.

【Shipping】

Delivery Rules

Home Delivery Only. 

Subtotal is less than NT$ 1,000
Each order will charge NT$ 400 as an international delivery fee.

※ Example ※A subtotal of the order is less than NT$ 1,000

 

【Buy items】

A box of canned food (220g, 12-can pack) is for NT$ 972

【Pay a delivery fee】

Charge NT$ 400 as an international  delivery fee

 

Total order amount

= [ A box of canned food ] + [ An international delivery fee ]

= NT$ 972 + NT$ 400

= NT$ 1,372

Subtotal is at least NT$ 1,000
Each order will not charge an international delivery fee.
Only a weight-based delivery fee is required.
The delivery fee is NT$12 per 100g.

※ Example ※A subtotal of the order is up to NT$ 1,000

 

【Buy items】

A box of canned food (2640g, 12-can pack) is for NT$ 972A single can (220g) is for NT$ 81

【Pay a delivery fee】

The total weight of the order is 2640g, so a weight-based delivery fee is for NT$ 343

 

Total order amount

= [ A box of canned food ] + [ Single can ] + [ Weight-based delivery fee ]

= NT$ 972 + NT$ 81 + NT$ 343

= NT$ 1,396

 

How long will my goods be delivered?

The average shipping time frames are 3-4 working days for home delivery.

A single order with a large volume of goods may have more than one single number; if necessary, please contact our customer service again.
If you receive a phone call for the arrival of goods at an inconvenient time, you can make an appointment with the freight forwarder to receive the goods at another time.

※ The delivery time cannot be chosen in Singapore and Malaysia. The actual delivery date will depend on the logistics status of each order.
※ If the delivery is unsuccessful twice, the consignee will have to pay for each additional delivery fee after the third time.

What are the delivery methods and the logistics companies you cooperate with?

【Delivery Method】Currently, only home delivery is available.

【Logistics Company】Goodmaji.

【Orders】

How do I check shipment progress?

【Method 1】
Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.

【Method 2】
Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.

※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.

Why can't I place an order successfully?
If the product is sold out, it will show Out of Stock” at checkout. You can contact our customer service again to inquire about the inventory status!
Please check your shopping cart to see if you have mistakenly added a product to the Non-Singapore and Malaysia Section“. If so, please remove the item manually and place your order again!
 
※ Contact one-on-one customer service:
▌Click on Messenger in the lower-left corner of the official website (Facebook login required)
▌Send an e-mail to service@dogcatstar.com