港澳訂單由於海關規範，目前只能配送常溫商品，無法購買冷凍商品。若購物車中有冷凍商品，需先移除後才能結帳呦！

【 信用卡 】汪喵採用的信用卡付款系統有兩個：Epay、Tpay，如遇到信用卡因為單一系統無法刷過，可換另一個系統刷刷看，並且聯繫客服確認是否有刷卡成功，如未確認又遇上刷卡失敗，該訂單會自動轉成取消。【 LINE PAY 】只要手機 LINE PAY 有綁定信用卡，就可選擇此付款。如果是用電腦版購物的毛拔麻，可以在最後結帳頁 > 選擇 LINE PAY 後，直接拿手機掃完畫面中條碼進入LINE 付款頁，不須另外輸入信用卡號，還能折抵 LINE POINTS 超方便！

※※ 網路交易注意事項 ※※

在此特別提醒毛拔麻！汪喵星球與全體工作人員，均不會主動致電要求毛拔麻們至提款機操作任何功能，請小心勿上當，網路詐騙案件層出不窮、手法也不斷更新，若接獲不明人士來電，應立即撥打 165 防詐騙專線查詢或撥電話至汪喵客服專線 (02) 2546-4922 查證喔。

【如何得到汪喵幣】

1. 註冊汪喵官網會員，消費即可累積汪喵幣到該會員帳號
2. 購買的每一筆訂單總金額將全數轉成汪喵幣，可於下次消費做為現金折抵
3. 換算機制：100 枚汪喵幣等於 NT$ 1 ，消費越多累積越多，汪喵幣無有效期限限制，均可以無限累積使用

【如何折抵汪喵幣】

在每一筆訂單處，均可以在結帳區找尋到「折抵汪喵幣」的欄位，都可以輸入系統出現的相對應數值。
例如：我還剩下 10,000 汪喵幣（相當於台幣 100 元），本次消費想折抵台幣 52 元，就要輸入「5200」汪喵幣，就可以成功折抵囉！

※ 汪喵幣折抵上限為單筆訂單金額之 50% 。

【汪喵幣使用期限】

汪喵幣沒有使用期限，下單時記得登入會員以累積與使用喔！

於汪喵官方 LINE、臉書粉絲專頁、IG 等活動取得的優惠碼或折價券，可以直接在購物車頁面的右下方輸入，輸入後點選 使用折價券，系統就會自動折抵喔！若為商品兌換券的得獎者，可以在官網消費任一品項 (不限金額)，並輸入優惠碼／折價券後，系統就會自動將兌換商品加入您的購物車喔！

【港澳】
限時免運活動⚡港澳地區滿 NT$2000 享免運費！

《澳門地區配送樓層費－注意事項》
※ 不論體積重量，物流業者皆以包裹件數為單位收費。
※ 免運活動補助之「運費」不包含「樓層搬運費」，包裹如需配送上／下樓，費用仍需自行負擔。
※ 詳見《收費試算範例》

當日下單的訂單最快是隔日出貨喔！※ 實際出貨日可能因遇特殊假日與節日變動。

※ 香港宅配配送時間：星期一到星期五（一般工作天）10:00-18:00※ 澳門宅配配送時間：星期日無配送※ 單筆訂單貨量較大可能會有多個單號，如有需要請再聯繫客服人員。※ 如在不方便的時間點收到電話通知到貨，可以跟貨運大哥另約時間收貨。

海外訂單恕無法指定收貨日期哦！

香港：GO LOGISTICS／順豐速運澳門： 三益物流

【香港】配合物流為 Go Logistics／順豐速運，僅提供常溫配送喔！【澳門】配合物流為三益物流，僅提供常溫配送喔！※ 港澳訂單恕無法指定配送日期。※ 實際配送日請依各物流的貨況為主喔！

可以到【我的帳號】>【訂單與追蹤包裹】>【近期訂單】頁面，在該筆訂單欄位點選【追蹤包裹】就會顯示狀態喔！

為保護消費者之權益，若對收到的商品有疑慮時，請先將商品收妥，並拍照傳至汪喵客服（LINE ID :@DOGCATSTAR）聯繫客服人員喔，感謝您！

【詳閱退換貨須知】

如果訂單狀態為處理中，是可以的，但要另外下一筆單喔！

毛拔麻可以另外新增一筆正確品項的訂單，並到【我的帳號】>【訂單與追蹤包裹】>【Recent Orders】頁面，在原先下錯的訂單備註「取消訂單」即可喔！※ 注意！如果包裹狀況已非「處理中」就已經進入出貨流程，無法更改囉！

如果訂單狀態為處理中，是可以的喔！

可以到【我的帳號】>【訂單與追蹤包裹】>【Recent Orders】頁面，在該筆訂單備註「取消訂單」，會由出貨夥伴協助喔！若訂單狀態已非處理中，則代表已進入包裝出貨程序，恕無法更改喔！

汪喵沒有直營門市，但有與實體店家合作喔！

毛拔麻可以到連鎖寵物店詢問，或參考以下名單喔！前往 > 汪喵合作店家由於每間店家進貨品項不同，建議毛拔麻在前往選購前可以先打電話去詢問庫存狀況喔！

汪喵會在訂購及出貨過程中簡訊通知！

訂購簡訊通知訂購成功：《汪喵星球OOO訂購成功》訂單123456寄出時會再傳簡訊通知 (Line ID: @dogcatstar)宅配出貨：《汪喵星球 出貨囉》請留意指定日或明日收貨，黑貓單號:123456789超商出貨：《汪喵星球 7-11取貨》包裹出貨囉！2天後記得帶證件到7-11 OO門市 ( 店號: 123456)取件，如商品數量多可能會有兩個包裹:Ｄ其他聯繫情況如果訂單有任何狀況(如地址有誤、品項缺少、缺少完整姓名等等)，汪喵會以 (02) 6604-4922 的電話致電給您喔！但不會要求付款、操作ATM或任何帳號密碼，毛拔麻可以放心喔！

汪喵不會在下班時間聯絡各位毛拔麻！接到可疑電話請勿提供任何個人金融資料！有任何疑問都可以來電客服專線 (02) 2546-4922 詢問！

Overseas delivery is currently available for fur parents in Hong Kong, Macao, Singapore and Malaysia!Our members work hard to remove geographical restrictions and hope that fur babies worldwide could eat DogCatStar’s products!

Choose “SG & MY” from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!

【Credit card】

We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.

【Razer Merchant Services】

1.  After you confirm the order, including the currency and price, click “CHECKOUT”.
2.  Choose your payment method “Razer Merchant Services”, and follow the instructions to finish the checkout progress.

※※ Notes for online transactions ※※

DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.

Due to customs regulations, we can only deliver food at room temperature but not sell frozen food.

【How to Get Reward Points】

1. Sign up for the DogCatStar website, and add up Reward Points by consumption to your account.
2. The amount of each shopping will be turned into Reward Points as redemption for your next shopping.
3. Conversion Rate: 100 coins are equal to NT$ 1. The more you spend, the more you can add up. Reward Points have no expiration date and can be used at any time. 

【How to Redeem Reward Points】

You can find the “Reward Points” field on the checkout page and enter any relevant numbers that appear in the system for each order.

For example: I still have 10,000 Reward Points (equal to NT$ 100). If I want to deduct NT$ 52 from this consumption, I need to enter “5200” Reward Points to redeem it!

※ Number of redeemed reward points cannot exceed 50% of cart subtotal for an order.

【Expiration Date of Reward Points】

Reward Points have no expiration date. Remember to log in when you place your order to add up and redeem them!

You can enter a promo code or coupon obtained from our official marketing activities at the bottom right of the cart page. After entering, you click “Use Coupon“, and the system will automatically discount your goods!If you are the winner of the product voucher, you can buy any item (with no limit on the amount) on the official website; the system will automatically redeem products in your cart after entering the promo code!

Home Delivery Only.

about 2-3 working days.

The average shipping time frames are 4-10 working days for home delivery.

A single order with a large volume of goods may have more than one single number; if necessary, please contact our customer service again.

If you receive a phone call for the arrival of goods at an inconvenient time, you can make an appointment with the freight forwarder to receive the goods at another time.

※ The delivery time cannot be chosen in Singapore and Malaysia. The actual delivery date will depend on the logistics status of each order.
※ If the delivery is unsuccessful twice, the consignee will have to pay for each additional delivery fee after the third time.

Yes.

Fill in a valid and complete street address on the checkout page to make your address for delivery.※ Please fill in the English address when you carry out the order of Singapore and Malaysia※ Delivery cannot be made to a P.O. box as the delivery location.

【Delivery Method】Currently, only home delivery is available.【Logistics Company】Goodmaji.

【Method 1】Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.【Method 2】Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.

Don’t hesitate to contact DogCatStar’s customer service. We will assist you in handling it.※ Contact one-on-one customer service:▌Click on Messenger in the lower-left corner of the official website (Facebook login required)▌Send an e-mail to service@dogcatstar.com

Due to international shipping restrictions, returns and exchanges are not available.

It is okay if the order status is shown as “Processing“, but you have to place another order!Fur parents can place another order for correct items, and go to【My Account】> 【Orders and Tracking Packages】> 【Recent Orders】page. Then note “Cancel Order” in your wrong order!※ Notice! If the status of a package is shown as “Processing“, it is already in the shipping process and cannot be changed.

If the order status is shown as “Processing“, it is okay!You can go to【My Account】> 【Orders and Tracking Packages】> 【Recent Orders】page, note “Cancel Order” in your order, and our shipping partners will assist!※ If the order status is not in process, it means that it is already in the packing and shipping process and cannot be changed!

We don’t have any regular chain but now work with brick-and-mortar stores with all our energy for cooperation in Singapore and Malaysia.

DogCatStar will notify fur parents by e-mail or SMS in the ordering and shipping process.Suppose there is anything wrong with the order (such as incorrect address, missing items or missing full name, etc.). In that case, DogCatStar will contact you through contact information left by fur parents, but will not inquire about payment, ATM operations, or any account password. Please fur parents may rest assured!DogCatStar will not contact you after work! Please do not provide any personal financial information when you receive a suspicious call!If you have any questions, don’t hesitate to contact our customer service.

【依照狗狗貓貓做挑選】

【依照生食/熟食/鮮食的挑選】

【依照年齡做挑選（貓）】

毛拔麻可以透過以下方式協助毛孩轉食喔！

毛拔麻可以透過汪喵計算機，計算適合毛孩的餵食量哦！

冷凍生食沒有經過乾燥過程，更貼近原始的食物型態，更好吸收。

點下圖直接看：狗狗/貓咪該吃生食的三大理由！

毛拔麻可以參考以下步驟喲！

▸主食罐要怎麼保存？未開封的主食罐可以放置於乾燥陰涼處保存，常溫保存即可喔！▸主食罐的保存期限？主食罐從製造日期起算可以保存 3 年。因為罐罐是將食物放在密閉容器中進行殺菌，所以才可以在沒有放防腐劑的前提下，仍長久保存哦！▸主食罐開封後如何保存？開封後的肉肉如果沒吃完，可以裝入保鮮袋或保鮮盒冷藏保存，也建議盡速於下一餐食用完喔！

汪喵的保養品皆選用天然食品級營養，建議毛拔麻可以依照建議餵食量給予毛孩補充營養。若不小心攝取超過建議用量也不用太擔心，基本上毛孩會自行代謝掉多餘的部分，毛拔麻可以放心喔！

汪喵保健品無額外添加抗結塊劑，希望帶給毛孩最天然安全的保健品，因此在保存上需要毛拔麻多協助留意：1. 置於陰涼乾燥處，避免太陽照射處；假性結塊為正常現象，壓碎後即可食用。2. 若置於冰箱冷藏保存，建議每次從冰箱拿出放置室溫的時間不宜過長（避免因溫差大而有返潮現象）3. 台灣氣候潮濕，特別推薦使用「真空保鮮盒」保存汪喵保健品，真正幫助減少潮濕結塊情況。

目前店家接洽統一透過網路喔！店家如果有配合進貨意願，可以協助將店家照片（內裝、外觀）及名片提供到汪喵的臉書私訊或加入 Line ID：@dogcatstar，會由業務夥伴與您確認後續事宜。