SG & MY｜FAQ
Choose 【SG & MY】 from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.
※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!
【Credit card】
We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.
※※ Notes for online transactions ※※
DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.
【Method 1】
Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.
【Method 2】
Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.
※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.
