SG & MY｜FAQ

【Payments】

How do I place an order?

Choose 【SG & MY】 from the drop-down menu on the official website to buy our products for delivery to Singapore and Malaysia.※ Note: Creating an account is easy and free. After signing in, you will be able to track your orders, redeem the reward points and more!

What payment methods are available?

【Credit card】We have two payment systems for credit cards: Epay and Tpay. If one system cannot verify your credit card, you can try the other and contact our customer service to confirm whether your card is successfully verified. If your credit is not guaranteed to be verified, the order will be canceled automatically.

※※ Notes for online transactions ※※

DogCatStar and our staff will not phone fur parents to use an ATM. Please be careful not to fall for it. Increasing internet scams are constantly updated. But, once receiving a call from the unknown, you had better immediately contact our customer service to check it out.

【Orders】

How do I check shipment progress?

【Method 1】Go to【My Account】>【Order Tracking】>【Orders】page to view your tracking number and the latest shipment’s status of the order.【Method 2】Go to Goodmaji’s Bill of Lading page to check the latest status of the status of a package.※ You can check the latest shipment progress about 1-2 working days after your goods are shipped.

Why can't I place an order successfully?

If the product is sold out, it will show “Out of Stock” at checkout. You can contact our customer service again to inquire about the inventory status!

Please check your shopping cart to see if you have mistakenly added a product to the “Non-Singapore and Malaysia Section“. If so, please remove the item manually and place your order again!

※ Contact one-on-one customer service:

▌Click on Messenger in the lower-left corner of the official website (Facebook login required)

▌Send an e-mail to service@dogcatstar.com